Our Corporate Purpose and Goals

CORPORATE PURPOSE
Our Main Purpose is to continuously increase the quality of life of our patients by applying the most appropriate renal treatment option and to provide a safe working environment for our employees.

GOALS
Clinical Quality Goals

Goals were determined according to the criteria of the Dialysis Regulation.
Keeping the annual mortality rate below 12% in our center
Keeping Kt/V <1.2% below 25%
Keeping the rate of patients with an albumin value of <3.5 less than 30%.
Keeping the rate of patients with a hemoglobin value of <10 below 30%
Keeping the rate of patients with ferritin levels between 100-800 at 85 %
Keeping the rate of patients with serum phosphorus level >5.5 below 40%
Keeping the rate of patients with serum corrected calcium levels between 8.4-9.5 mg/dl at 90%
Keeping the rate of patients with a CaxP level above 55 below 15%
Keeping the rate of patients with PTH <300 below 25%
Keeping the rate of patients with PTH <150 below 25%
Mean hemodialysis time 4 hours 5 minutes
Keeping erythropoietin usage rate to a minimum
Minimizing the rate of patients with indwelling catheters
To ensure that the rate of patients who develop a catheter infection stays at “zero”
Keeping the rate of performing the necessary laboratory tests at “zero”

Service Quality Goals

To ensure that the CPA finalization rate is 90%
To ensure that the rate of participation in personnel trainings is 95%
To ensure that the planned trainings are realized at 90%.
Keeping the occupational accident rate at “zero”
To ensure that the rate of personnel undergoing health screening is 95%
Keeping the falling patient rate at “zero”
Keeping the rate of the occurrence of medication errors at “zero”
To ensure that hand hygiene compliance is 90 %
To complete the year without any critical findings (including fines) from the Ministry of Health / Provincial Health Directorate / SGK inspections until the end of the year.
To ensure that the medical waste management is in accordance with the requirements of the "Medical Waste Regulation" and to close the year without penalty.
To ensure that the result of the "employee feedback survey" is 95% real.
To ensure that at least one suggestion is given to the suggestion system from all employees in the clinic at the end of 2019.
To ensure that the result of the "patient feedback survey” realizes at 95%.
To ensure that the share of the number of devices exceeding the failure waiting times determined as 3 sessions for the water system and 6 sessions for the dialysis machines (in a way that will result in the use of the spare machine for 6 sessions) within the total number of devices does not exceed 5%.
To ensure that patient suggestions and complaints are answered in the time specified in the relevant instruction.
To ensure that the share of the number of non-billable sessions in the monthly actual session number remains below the level of 0.1%.
To ensure that the share of the deduction amount resulting from incorrect invoicing in net sales remains below 0.5%.
To take the necessary measures to reduce the net working capital (receivables, payables and stocks) requirement in line with the targets;

- Keeping the number of days receivable at 90 days
- Keeping purchase debt maturities at 45 days
- To ensure that the number of stock days remains at the level of 15 days.

To ensure 100% compliance with SKS Dialysis requirements.
To ensure that the SKS score is above 95%
To ensure that Authentication errors are 0.5% or less.